Terms and Conditions: Your Gateway to Adventure with East Africa Travel Company

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Terms and Conditions: Are you dreaming of an adventurous journey through the wild and captivating landscapes of East Africa? East Africa Travel Company is your gateway to this mesmerizing experience. Before you embark on your East African adventure, it’s crucial to acquaint yourself with the terms and conditions of this renowned travel agency.

Understanding the Terms and Conditions

East Africa Travel Company is a well-respected travel agency offering tailored travel packages for those eager to explore the region. Their comprehensive set of terms and conditions meticulously outlines the responsibilities of both the company and the traveler. These terms and conditions encompass various facets of your travel experience, such as reservations, payments, cancellations, refunds, and safety measures. By adhering to these guidelines, you can ensure a seamless and stress-free journey.

General Terms and Conditions

East Africa Travel Company’s terms and conditions apply universally to all customers who book their tours and services. Let’s delve into the essential aspects:

Booking Policy

To commence your adventure, you can book tours and services either directly with East Africa Travel Company or through their authorized agents. During the booking process, ensure the accuracy and completeness of your information, including the number of travelers, travel dates, and any special requests.

Upon confirmation, you will receive a comprehensive booking confirmation containing all the details of your tour or service. It’s imperative to review this document meticulously and promptly notify East Africa Travel Company in case of any errors or discrepancies.

Payment Policy

Securing your tour or service requires an initial deposit, the amount of which varies depending on your chosen package. The remaining balance must be settled no later than 30 days before your adventure commences. Payment options include credit card, bank transfer, or cash, with credit card payments incurring a processing fee and bank transfer fees borne by the customer.

Cancellation Policy

Should you need to cancel your tour or service, East Africa Travel Company requires written notification. The cancellation policy is contingent on the specific tour or service booked. Familiarize yourself with the policy to comprehend your obligations:

  • 10% cancellation fee if canceled more than 90 days before the tour starts.
  • 15% cancellation fee if canceled 60-89 days before the tour starts.
  • 25% cancellation fee if canceled 30-59 days before the tour starts.
  • 50% cancellation fee if canceled 8-29 days before the tour starts.
  • 75% cancellation fee if canceled 0-7 days before the tour starts.

In the event of East Africa Travel Company’s cancellation of a tour or service, you will receive a full refund. However, the company is not liable for any additional expenses incurred by travelers due to such cancellations.

Travel Policies

Before embarking on your East African expedition, it’s vital to acquaint yourself with the company’s travel policies:

Visa and Passport Requirements

Travelers to East Africa must possess a valid passport with at least six months of validity remaining. Additionally, obtaining a visa before arrival is mandatory. Visa requirements vary based on nationality, necessitating consultation with the appropriate embassy or consulate for up-to-date information. East Africa Travel Company can assist in securing visas for your trip.

Travel Insurance

East Africa Travel Company strongly recommends purchasing travel insurance, covering trip cancellations, medical emergencies, and unforeseen events. Carefully review the policy to ensure it caters to your needs.

Health and Safety

Before your East African adventure, consult your healthcare provider to ensure you are up-to-date on necessary vaccinations. Take precautions against mosquito-borne illnesses like malaria and yellow fever, with East Africa Travel Company providing mosquito nets and protective measures during tours.

Tour Packages

East Africa Travel Company offers diverse tour packages, catering to varying interests and budgets. Each package comprises distinct activities, accommodations, and transportation options.

Inclusions and Exclusions

Package inclusions and exclusions vary per itinerary and package type. Typically, packages cover accommodations, meals, transportation, and specified activities. However, some packages may exclude particular activities or meals, necessitating a careful review of the itinerary before booking.


Accommodation options span hotels, lodges, campsites, and homestays, chosen based on quality, location, and availability. Your accommodation aligns with your chosen package and itinerary.


East Africa Travel Company provides various transportation options, including private vehicles, public transportation, and flights, contingent on the package and itinerary. Private vehicles are ideal for safaris and off-road adventures, while public transportation and flights are utilized for city tours and longer distances.

Customer Service

East Africa Travel Company boasts exceptional customer service, with a dedicated team ready to assist you during your journey.

Complaints and Feedback

Should you encounter any issues or wish to provide feedback, promptly contact East Africa Travel Company by phone, email, or their website’s contact form. They take all feedback and complaints seriously, striving to resolve any concerns within 24 hours.

Emergency Contact Information

In case of an emergency, keep East Africa Travel Company’s 24/7 emergency contact number handy. This number is provided before your trip and should be carried with you at all times.


In conclusion, East Africa Travel Company’s terms and conditions ensure a seamless and enjoyable travel experience. Familiarize yourself with these guidelines to fully grasp your rights and responsibilities. Your East African adventure awaits, and with East Africa Travel Company as your guide, it promises to be nothing short of extraordinary.